When you run a small business time is a precious commodity that you will find is in short supply. Prioritising where and when you spend your time can make the difference between success and failure, profit and debt. It is therefore important for small businesses and entrepreneurs to delegate those tasks that do not contribute to the bottom line directly to others.

Employing staff can be a big step for most small businesses, the commitment to a regular salary, benefits and NI contributions can be a real burden for someone used to being self employed and working alone. Yet, it is frequently impossible for the business owner to run all aspects of his business with no help at all.

Many business owners rely on outsourced specialists in order to offer their services to customers. This can be anything from accountants, hr consultants; business coaches a virtual PA as who can offer a phone answering service for small business. By using these services a business owner can focus on what will generate him income and delegate other tasks to people better suited to deliver those services.

Other benefits to employing a phone answering service are:

You never miss a call – when you’re a busy business owner it’s not uncommon to miss calls due to meetings, driving or being on the other line, but missing calls could mean missing out on business. By using a telephone answering service you can ensure that someone will pick up every single call and you may well find your number of leads increase.

Save on cost – rather than paying a full or part time employee, paying an answering service offers greater value for money. You won’t have to worry about the individual’s training or sick days as the company will ensure there is always a member of staff at your disposal.

Offer superior customer service – business owner have a varied skill set, but customer service doesn’t always come naturally so having a fully trained customer service professional interacting with your customers can lead to greater customer retention and customer satisfaction.

Source by Mona Malik