Time is money, and most busy offices cannot afford to have calls from their clients ignored or dropped. This is where PABX systems come into play. PABX systems are ultimately switchboards that are highly specialized in that they can handle a multitude of phone calls and have a lot of functions. Some systems are able to handle hundreds of phone lines. What the PABX can do is to answer the call automatically, and then have it transferred to the relevant person by having the caller press a certain number on their keypad. Whilst the call is being transferred or on hold, there will be some soothing music played, or advertisement messages belonging to the company in question. There are also out of office functions on a PABX, so that if the line is not answered, the caller can leave a message, or alternatively, their contact details are left as a message for the attendant who was supposed to answer the phone

Busy offices need more PABX more than ever, as there is a lot of productivity lost in answering phones, taking messages and deferring calls. Sure, you can still have a receptionist, but then at least the front office face of your company will be able to greet clients and assist with front office duties rather than just being on the phone the whole time. You could perhaps have your receptionist answering the phone and putting the calls through to the relevant person, whilst the other calls are put on hold until the receptionist can attend to them. In this case, you could have a greeting message whilst the caller waits, and then have the receptionist answer the call when he or she is ready. Alternatively, you can forgo having your receptionist answering the phones at all, and can have the entire process automated. If you do this, then when someone phones your office, you will have them listening to a recorded message which prompts them to press a button that will lead them to the relevant department they need. This works well in large companies

It is easy to see why PABX are so important for busy companies. There is so much else to consider besides answering and screening important calls. PABX are popular in large corporations, banks, debt collecting companies, radio stations and a plethora of other types of industries. More and more people are automating their phone lines to increase productivity and ensure that all calls are handled immaculately. It is relatively easy to source a good PABX system; you just have to look properly. It is a good idea to look on the internet, as you will find this to be an excellent resource for PABX systems. If you look for the word switchboard in a popular search engine such as Google, you will be able to browse the websites offered to you. On the website you will be able to see the different types of PABX systems available to you, and the costs. Some of these companies will even offer payment plans for the more expensive PABX system. Although it might cost you a bit to get one, once you have it the convenience in your office and the professionalism it brings is priceless! Ensure that you do your research properly, so that you find a switchboard company who will be helpful and will assist you in finding the right PABX system for your company’s needs

Source by Steve Tetluk